"Mike, I have been meaning to thank you and Manny for really coming through for us. It's never easy to be travelling on a long trip, especially out of the country, and having car problems. You guys found the problems quickly, fixed them, and sent us on our way safely. We did make it home to Ontario, Canada without a problem, and quickly had your additional recommendations to our vehicle fixed. It's comforting to know that Ford does not have borders, when helping Ford customers from out of the country." - Martin B.
"I love my new car and I'm so glad I decided to buy it! The Sync System is amazing, it drives very smooth, the trunk is huge and in general I am very satisfied and happy. Your staff is great and very helpful and I feel very lucky that I did business with you! Thank You." - Agatha K.
"Your salesman, Dave Herren was very helpful and a really nice guy. Thank You." - Art T.
"We had a lot done to the vehicle after purchase and we were pleased with how everything was handled." - Kenneth K.
"Dear Pat, I appreciate the contact I received from you, and always look forward to hearing from you now and then. In this economy, I know that people like yourself will do well, for you truly understand both sales and service and it was a pleasure doing bisiness with you. If only others in your industry were so thoughful. You are welcome to show this card to those you work for since it would be my desire for them to know what a really good salesperson is like. I would do business with you again long before choosing another salesman. You are a credit to your agency. All the Best." - Mike W.
"I am completely satisfied. Zimmerman went over and above the standard service. Herb Medlock was very nice to work with." - Terry B.
"My husband was delighted with the truck selection. The quick paperwork and when he brought it back for the extras/new mirror and compass/bed lining. Thank You." - First Detection Systems
"Rich Kowalski is awesome! Thanks for your patience." - Nicholas B.
"Rich LaTart is an amaxing salesperson! He made finding the perfect car for me and made an otherwise stressful task really easy and enjoyable. Thanks Rich."- Jaclyn L.
"Chris Krueger was very pleasant and professional. He made me feel at ease in the car buying process. I will definitely recommend that my friends and family go to him for their next car purchase." - Stephanie M.
"We have returned to Zimmerman Ford numerous times to deal with Pat Raff. We appreciate his professionalism and courtesy." - Donald R.
"I like the people at Zimmerman. We have purchased 3 out of 4 cars at Zimmerman Ford. Bill Wackerlin is a very knowledgeable sales person that always keeps us up to date on what's new at Ford. The service department has always been easy to work with and accomodating to our busy schedule." - Catherine L.
"James Smith has always been helpful. 4th vehicle from Zimmerman Ford in 4 years." - Vicki F.
"Always Friendly and Honest" - Richard F.
"Zimmerman has the "best" diesel mechanics in the area. Very well known and respected. They have won me over. When my time comes, I'll return." - Edward M.
Mr.Zimmerma , I am very please with the new tiresrecommendedby your service manager installed 0n 11/12/10.For the first
tme since it was new, my 2002 Lincoln LS goes on snow! Your crew did a good alignment job also! Thank You all. - Paul H
"Great Dealership. Salesman was very good. Knew his product well. I have purchased many cars. One of the best experiences ever." - Elizabeth R.
"When receiving my new Edge, the salesman allowed me to to transfer my things from my old car in the service area due to inclement weather. Nice touch! - Stuart N.
"Paul Rapier was my salesman. He was new to the dealership and did a wonderful job in helping locate the exact truck I was looking for. There is nothing else he could have done in assisting me with my purchase. Great salesman, great dealership, and the 6.4 Power stroke is quieter." - PMA Outdoor Equipment
"It was a very good experience to do business with the sales people there. My wife loves the car." - Lowell D.
"Love Herb and the guys in service. Sold on dealing with Zimmerman Ford, and I have never met a rude person when I come in, everyone is always nice." - Dennis R.
"Very satisfied! Dave was Great! Would definitely recommend to family and friends." - Therese K.
"I was completely satisfied. I especially appreciated the courtesy and knowledge of the service advisor. Keep up the good work." - Albelardo P.
"Zimmerman and James are excellent!" - Vermeer Illinois, Inc.
"On December 3rd there was only one service advisor available. He was very helpful and calm despite being very busy. His name was Herb. I was also able to get a loaner for the day. Thank you for the great experience Zimmerman Ford." - Kim S.
"Everyone I dealt with at Zimmerman Ford was super and professional. Great Job" - James J.
"Not long ago you went out of your way to help me with the missing jack handle I found missing on my big F-150 I bought from Zimmerman. Not only did you find the part, you had it delivered by the very nice Zimmerman courtesy van lady. I put the spare on and brought the tire into the Quick Lane. I was informed I needed a new tire which they quickly installed. All in all GREAT CUSTOMER SERVICE! Thanks" - John F.
"Our salesman, Dave Herren, did an excellent job for us. His low-key friendly demeanor and knowlege of Ford products made a positive car purchase.I was so sad to trade in my 2001 Jeep Grand Cherokee, but I've gotten used to my beautiful new Edge." - Kenneth W.
"It is because of dealerships like Zimmerman Ford that I remain a Ford customer. Pleasant sales and excellent service department." - Susan G.
"The mechanic Jeff and the service guy Herb are both wonderful and so very helpful and kind." - Jon H.
"This is the 6th vehicle I have purchased from Zimmerman Ford. I have been completely satisfied with the dealership." - William R.
"Everyone at Zimmeman Ford is very friendly, courteous, and accommodating. By far the best experience I've had at a dealership. Especially "Wild" Bill Wackerlin. He really did everything to make sure I had a good experience and that I was satisfied." - Jeremy F.
"I know that, in your business, you probably get more nasty letters than nice letters. But, I wanted to let you know that Herb Medlock has provided the type of service and helpful attitude that makes it easy for me to recommend your shop for service. My wife's 2002 Explorer has been in service for 2-3 times the past couple of years and I have had the good fortune to have Herb as the service advisor each time. He has offered me rides home, provided me a vehicle while the Explorer was being serviced and has generally been the type of employee that adds value to your business. In an age when dealership service departments have had not the best reputation among consumers, I would rate yours as above most competition. And, that includes other Ford dealerships. Herb is a good reason for my overall positive opinion of Zimmerman Ford. Thanks again for taking care of my vehicle and for Herb's helpfulness, honesty, and dedication." - Bob F.
"As a woman I often feel talked down to. Not once at this service center. They treated me with the most respect and it was the most pleasant service experience I have ever had. - Cledia R.
"I especially appreciated the efforts to make the financing as quickly and efficiently as possible. My sales rep, Pat Raff could not have been more helpful. He was excellent." - Ken K.
"Satisfied with the entire procedure, very low key, no pressure, easy. Good Experience overall." - Robert D.
"James Dunn and Rich Latart were a pleasure to work with. Definitely good guys to have on your team." - John P.
"Received outstanding service. Locationally they are closer to another dealership's service department, but Zimmerman Ford has done such a good job taking care of their concerns, they bring their car here. Don't need to bring it in often because the car has been fine, but when they do bring it here, it's great service." - Village of Lagrange Police Department
"My service advisor was great. I would recommend him to anyone I see on the street. This place has made me so happy to have a Ford. No other dealership can stand next to this one. Cathy the shuttle driver was pleasant and drove smooth and nice. Thank you oh so much." - Mike L
"Extremely satisfied with the work we've done. John does an excellent job letting him know what work needs to be done and the breakdown of prices. John always does a good job." - Cornerstone Partners
"Our salesperson (Dave Herren) was refreshingly non-intrusive and did his due diligence. Because of him I went with a Ford." - Thomas R.
"I'm not in the habit of writing testimonials. In an age where I have come to expect mediocrity from service organizations, there has been no reason to develop that habit. However my experience at your commercial truck service center restored my faith in the concept of Excellence in Amercia. - T. Kraakevik - Aaron Thomas Enterprises
Excellent on line web experience in reference to soliciting, narrowing choice and very timely quote, Follow up from Bill and Mindy were great - Anthony K
I told the sales person(Chris Krueger) what I wanted and he did not pressure me to upgrade.Eventually I did upgrade and his help was geatly appreciated. Chris is a great sales person. - William T
Everything in service went excellent. He was very pleased with how Jim Odell handled everything. He went above and beyound what he needed to do to help him and make sure it went smoothly. - Joe G
Jim Odell and Herb Medlock are "the bomb"!! Also Heidi was helpful and kind. Zimmerman Ford Lincoln Mercury is the benchmark for excellent service. - Amy W
Dear Mr. O'Dell, More than a "thank you" could ever say, your thoughtfulness and caring are so very much appreciated. I was very upset that day and uour help"cheered" me up. Best Wishes, - Mary T
Paul and the guys at the truck center are wonderful. Paul did an excellent job and was very helpful. I will always keep coming back as long as Paul is there, - Victor B
Everything in service went excellent. Was very pleased with how Jim O'Dell handled everything. He went above and beyond what he needed to do to help and made sure it went smoothly. - Joe G.
The commercial technician Rob was outstanding. He was very polite and kind. Rob is very knowlegeable and knows his stuff. The work he did on my truck was excellent! - Chuck H
Jim Connolly and the Zimmerman Ford Service staff, WE just wanted to take the time to thank you for the quality service you did on our F-150. We also wanted to thank Jim O'Dell for his time and efforts in helping us with our deductible concern. We look forward to doing business with you in the future. Our experiences with Zimmerman Ford have been very rewarding. Thank You - Kristopher and Kelly N
Jack Zimmerman - I just wanted to take a moment and thank you for all your help with the reent transmission issue. It was much appreciated. Also, Herb Medlock was very professional in every step of the way. Dave V
Rob Bentley - I just wanted to take the time to tell you how wonderful and professional Chris Krueger II has been with all our car purchases from Zimmmerman Ford Lincoln Mercury.Chris is all about the customer which as a returning customer puts my trust and money in your pocket. More sales personnel should have his professionalism. Rose N
Dan Mohon in parts was very helpful in trying to find parts for his Aerostar. He was very professional, courteous, and patient with him in trying to obtain information on the parts that he was requesting. Marc R
Very happy with their service visit. Service was extremely helpful and got them out of a big problem.Very thankful for all the work that was done. WE will always come to Zimmerman Ford Lincoln Mercury. Kathleen W-G